Policies

Policies

Ordering Information

My website is totally secure – you can shop with complete confidence. All New Mexico orders are charged 8.1875% sales tax. We do not share customer information.

Custom Orders – Please contact me about custom orders so we can explore the possibilities. I am happy to do a special order just for you.

GIFT CERTIFICATES ARE AVAILABLE IN ANY AMOUNT (US DOLLARS ONLY)

All earrings come with either sterling silver or gold-filled ear wires and hypoallergenic surgical steel ear wires are available.

Wholesale – We wholesale selected items from our collections. There’s a $500 minimum order required –send your tax ID information.

Shipping:

Free insured shipping is offered within the United States. Most orders are shipped insured mail or UPS ground.

If you want to specify the shipping method to be used, you will be charged for shipping. There are a variety of options available for domestic and international shipping.

Lost and damaged orders will be replaced only if they are insured.

Order cancellation – e-mail me within 8 hours of placing your order at diana@dianakirkpatrick.com.

Order Confirmation – You will receive an e-mail confirmation of your order. I can provide shipping and tracking information shortly after your order has been shipped.

Returns

Returns Policy – I want you to be happy with your order. If you are not satisfied, for any reason, please contact me so I know what you are returning and why.

All returns must be made within 14 days and must be approved in advance. Merchandise to be returned or exchanged must be accompanied by the original receipt for credit. A 10% restocking fee applies to all returns. The customer pays the shipping costs on returns. Please insure your returns. We cannot be responsible for returned items that are not insured.

Returned items must be unworn and undamaged and in resalable condition.

Refunds do not include shipping costs.

If you wish to exchange an item for something else, please enclose payment for shipping the replacement item. Custom orders are not refundable – returnable for store credit only.

All sales are final on Tutorials and Sale items – no exchange or refund.